“On style and substance,” The Colorado Springs Business Journal, April 6 -12, 2012, 21.

ON STYLE AND SUBSTANCE

When logic was formalized in ancient Greece, it separated arguments from those who made them. Arguments should be tested as valid or not on their own merit, rather than on the credibility of those making them. At times, we forget this simple principle.

The legal system doesn’t help, either. In case after case, lawyers and juries assess the guilt or innocence of defendants not only in terms of the facts, but also on their moral character or that of witnesses. What does good moral character have to do with the fact that someone committed a crime? Does it matter how the defendant dresses to court?

Businesses interview job applicants looking at how they dress, how they handle themselves, as much as they care about their resumes. Should it matter that an employee is unpleasant, even deficient when it comes to hygiene, when assessing job performance?

Perhaps the best way of thinking about this is the famous phrase “all sizzle no steak” as a way to enforce in the marketing world that style always trumps substance: we are drawn by the ad and are disappointed by the product.

It’s with this in mind that we keep on hearing complaints about the style of Mayor Bach which offends some Councilmembers. Are they listening to what he says? Or are they more concerned with how he says it? Would they rather have a friendly, smooth-talking snake-oil salesman than an executive who gets things done?

Not only is the focus on style misplaced, it gives at times cover for substance not to be examined at all. Local church leaders, from the mega-churches in the north of town to small, local ones in the south, are preachers and social workers, ministering to their congregants in finely styled soliloquies. But what are they doing in the public square?

Churches receive numerous local and federal tax benefits, because there is a deep sense of respect for their religious role in the social contract. Would it be style or substance if we ask each of the churches in town to adopt a park in town and take care of it because of shortfalls in city budgets? Is it style or substance when some of them speak out in the public square about poverty and hunger, child abuse and indigent health care? Catholic charities run Marion House downtown—style or substance?

The religious style, just like that of public officials, may be important in retaining civility, ensuring we interact peacefully in the public square. But focusing on style alone may miss the opportunity to have candid and heart-wrenching dialogues about the things that matter most to the good life in our city.

I hear colleagues and acquaintances insist that “he is a good guy” or “she is really nice.” These statements might be true, but they still tell me nothing about their competence and substance: Are we paying them to be nice or to get a job done? I’d readily give up bed-side manners for the competence of a surgeon anytime.

There are businesses, especially hospitality, where style seems more important than substance. Waiters are supposed to be nice and friendly, smile and remain cheerful no matter how rude the customer. But wouldn’t you rather have a waitperson bring you the right dish or drink without a smile than a smiling waitperson screw it up?

Is it a matter of style when the charming, grandfatherly Chuck Murphy, the chairman of the downtown taskforce, and the likeable Steve Cox, the new economic tsar, promote the idea of downtown surveillance camera? Is the substance the police statistics about reducing crime?

Or is the substance different: what is the root of the problem? Is it three Tejon Street clubs where fighting is rampant? So, why not deal with them, rather than suggest turning downtown into a prison-yard with surveillance cameras? Are cameras now stylish?

Is it style or substance when Scott Hente, the Council President, shirks his oversight responsibilities as chairman of CSU or board member of URA?

Is it style or substance when his second in command, Councilwoman Jan Martin, works behind closed doors to appoint her loyalists to task forces?

Is it style or substance when Councilman Bernie Herpin refuses to deal with RBD publicly as its commissioner?

Is it style of substance when Councilman Tim Leigh doesn’t filter his public statements?

The more you think about it, the more you’d agree that we want the steak and care less about the sizzle, that we want to respect our public officials rather than like them as  people. As Easter is upon us, taking stock of the deeper lesson of renewal may resonate with our political leaders: resurrect the core of what should be done without losing your civility with each other.

Raphael Sassower is professor of philosophy at UCCS. He can be reached at rsassower@gmail.com See previous articles at sassower.blogspot.com

“Play nice, Council & Mayor” The Colorado Springs Business Journal, March 30 – April 5, 2012, 21.

PLAY NICE AND BE RESPONSIBLE

Let’s assume that the strong mayor and the nine members of council are here to stay for a while; let’s also assume that the city’s legal team cannot quite sort out their lines of authority. These assumptions do not warrant, in themselves, the kind of childish behavior we have been observing in the past few months. Grow up and try to do your jobs! Otherwise, take your toys and go home to play alone.

This is a city, after all, not the school yard. Instead of figuring out who is right and who said what to whom, instead of laying blame on this incident or that slight, perhaps we should outline our expectations.

Start with the strong mayor: you should manage city administration, oversee the Police and Fire departments, and be the city’s chief promoter. Make the city bureaucracy the best it can be, being both business-friendly and citizen-friendly, treating the taxpayers as stakeholders to whom every one of them is accountable. Whether filling potholes or collecting sales-taxes, all city employees should become models of courtesy and genuine care, ensuring that we are all served fairly and well, and if possible, with a smile.

As for the nine councilmembers: forget whatever you used to do and how you deliberated about every little issue twice monthly. There are professionals who can take care of the day-to-day operations, while you should divide oversight responsibilities among you to ensure direct engagement. Here are nine areas of focus:

1.    Parks and recreation: budgets, facilities, operations, programs

2.    Roads and infrastructure: potholes, zoning, public transportation

3.    Real-estate holding: what is owned, leased, bought and sold, budgets

4.    Tourism and marketing: city facilities and the Visitors and Convention Bureau

5.    Sports (including USOC): bike tours and trails, city leagues, Sky Sox, arena

6.    Utilities (until sold): deep understanding of operations, budgets, and planning

7.    Urban Renewal Authority: site selection, bonds, future planning

8.    Finance and budgets: details of every department needs and expenditures

9.    Education: school districts (consolidated?), higher education, Air Force Academy

If each council member focused on one area and reported monthly to the others what’s going on in his or her area, then everyone would be better informed and make decisions more rationally.

Councilmembers can decide among themselves who’ll do what, as long as they keep the real estate guys away from real-estate matters to ensure avoidance of conflict-of-interest voting (do they recuse themselves now?).

Assume you don’t like these nine areas; please put forth others. For example, should there be one dedicated to the Military or one to the Downtown?  Assume you don’t like one person being the leader in one area, then double up and have two members cover certain areas. This is a minor adjustment compared to nine members pretending to be experts or involved or even knowledgeable about all the areas on which they regularly vote.

This isn’t that complicated from a business stand-point: the CEO oversees everything, but in large organizations delegation of responsibility makes sense. One cannot expect the mayor, strong or weak, to really manage well such a large organization without division of labor and without the collaboration of council.

Just because councilmembers don’t see the mayor as their “boss” for obvious reasons (they were elected to their positions to represent constituents), isn’t sufficient ground for turning this city into a malfunctioning operation that might scare potential newcomers.

Perhaps we don’t want the Chicago Daley model of a strong mayor, but Chicago’s garbage was collected and streets were plowed when it snowed (Jane Byrne served only one term because of snow-plowing problems). Our city doesn’t collect the garbage and rarely plows. So, perhaps our governance model should be different.

We have local experts who might help with this, and I don’t mean the scores of therapists who can help in group therapy to find what ails these ten elected officials. Do we really want to hear about their potty-training or childhood traumas? Let’s hope not.

Instead of psycho-therapists, UCCS’ Chancellor, Professor Pam Schokley-Zalabak, who specializes in organization management, and whose own experience running a large institution that has different constituents (including tenured professors she cannot fire), could be helpful. If she is unavailable, perhaps someone with expertise similar to hers can be of service.

Getting elected is one thing—it’s a beauty or popularity contest of sorts. Being an effective public official is quite another. If any of our Elected Ten wants our respect, they better earn it on the job! Their past got them elected, but it’s the present that we must judge: it’s their work right now that matters to us.

Who knows, if the Elected Ten get their act together, we might rightfully aspire to compete with Austin, Texas and Portland, Oregon as one of those second-tier great cities!

Raphael Sassower is professor of philosophy at UCCS. He can be reached at rsassower@gmail.com See previous articles at sassower.blogspot.com

  

“Utilities gamble might be community’s loss,” The Colorado Springs Business Journal, March 23 - 29, 2012, 21.

CSU’S GAMBLE MAY BE OUR LOSS

If you can’t take the heat, get out of the kitchen! Chefs know that. Perhaps politicians and public officials should learn from them.

In its News Release of 10/4/2011, Scott Hente, CSU’s Chairman, said “This is great news for our community. NeuStream will save money for Colorado Springs Utilities’ ratepayers because it will be installed at lower cost than traditional scrubbing technology and will require less operating and maintenance expenditures.” Coming from a non-expert who is embroiled in legal disputes, as the Gazette has reported, can we trust this judgment?

This is the same guy whose judgment about the default on the Urban Renewal Authority’s N. Nevada project, according to the Gazette was: “’The deal was good. The deal still is good,’ said Scott Hente, president of the Colorado Springs City Council and an authority board member.” You may dislike Mayor Bach, but at least he has initiated on 2/15/12 an inspection of the URA because of financial concerns. Should Hente resign and take care of his personal affairs? After all, we don’t pay him enough to divest himself from his real estate deals, unlike the salary we give the mayor to focus on city affairs.

This is what we should fear: politicians sanctioning the work of others without warrant. Relying exclusively on reports generated by URA or CSU is like never asking for a second opinion before a major surgery.

Has Hente or the CSU’s CEO fully disclosed that the technology trade-marketed to Neumann Systems is experimental? Does it matter that CSU is a “pilot project” with a $7.2 million award from the DOE? Has anyone been alarmed that about $17 million was spent as of 9/3/10 on this project, and that an estimated $180 million will be spent overall?

CSU’s answer is that without Neumann’s experimental technology $360 million will be spent “to control SOX, NOX and other particulates.” So, it sounds reasonable, even responsible to spend half of that amount on an alternative.

But the question remains: is Neumann’s solution the best alternative? Though promising in many ways, is there no other alternative worthy of $180 million to replace coal-generated energy? 

It’s not that local engineers shouldn’t be consulted. Neither should we eschew local expertise just because it’s local. It is one thing to solicit local advice and quite another to commit large sums of money as a gamble on what might be the greatest success or the worst failure.

Have we heard about the entire process that led CSU to prefer a brilliant local solution over all those available in the world of energy operation?

Xcel, for example, has not chosen Neumann, but is considering a multiple-pronged approach to dealing with EPA requirements, from retiring some plants, retrofitting others, and using different sources of energy. Has CSU’s leadership spoken to Xcel’s executives and solicited their advice?

CSU’s Grossman responded to my inquiries:

“The EPA and the state of Colorado require Colorado Springs Utilities to comply with new stricter emissions control equipment at our power plants by 2016. Using conventional scrubber equipment, the cost to comply would be an estimated $300 million or more. Installing Neumann Systems Group's air purification device instead of conventional scrubbers is projected to save at least $100 million. So far, approximately $40 million has been spent on testing, designing and implementation. Installation is expected to begin in September 2012.”

Though these numbers differ from the CSU’s News Release and CSBJ’s articles quoted above, CSU remains on message: this is a good technology, even if not fully tested. Don’t question us. All we need from Council is a yes vote anytime they convene as our Board.

Lest I be accused again of not accurately reporting the facts, let me reassure everyone that mine are wild speculations whose veracity is open to challenge. Unfortunately, neither Forte nor Hente are forthcoming, so I must stay at the speculative level.

It’s difficult to report facts when CSU stonewalls the public. For example, when asking about cost-savings at CSU in the area of the motor pool, all I could get is a chart dated 11/28/11 about the percentage of vehicle categories, and a report from 1/7/08 by Mercury.

In 2007 CSU had 1,754 “units” whose replacement cost was $74 million. With an average “replacement spending (since 2000)” of $5.3 million annually, who is overseeing this process? One wonders if anyone digs deep down this rabbit-hole to make sure that a 10% saving on this “average” may be achieved. Perhaps it’s done, but how would we know?

Last time we trusted officials in large institutions without political or regulatory oversight, we got the mortgage bubble. Let’s pray we don’t face locally an energy-rate bubble.

Raphael Sassower is professor of philosophy at UCCS and is still waiting to meet with CSU’s CEO Forte or Chairman Hente. He can be reached at rsassower@gmail.com See previous articles at sassower.blogspot.com

“Warren Buffett and our Regional Building Dept.,” The Colorado Springs Business Journal, March 16 - 22, 2012, 17.

BUFFETT WEIGHS IN ON POLITICS

Warren Buffett is super-rich, one of our American billionaires who is ready to leave the stage. As he’s planning to depart, he has given the Melinda and Bill Gates Foundation the responsibility of disposing of his billions for good causes. Delegating is an art, not a science, and Buffett seems to be masterful at finding expertise where he needs it.

So why weigh in on political issues? Why make headlines about paying a tax rate lower than his secretary? Why go public with what seems to be his private business? Why expose himself in a way that the millionaire Mitt Romney has shunned for months?

Perhaps the master investor has figured out that presidential election are more of a side-show at best, and at worst a way to expose the ugliest of what our country stands for, with mud-slinging and unfounded accusations, appeals to religion rather than the Constitution, and overblown concerns with abortion rather than health care reforms.

Perhaps he’s figured out that presidents come and go, maintaining a status-quo set up by a huge D.C. bureaucracy that runs its own course. Presidents—Republicans and Democrats alike—end up powerless against Congress. There is a reason why Congress’ approval rating is so low that in some polls it’s in single digits: it has become a dysfunctional institution.

So, Buffett sent out a letter offering his “Congressional Reform Act of 2011.” It’s fairly simple, and if implemented could change the course of American politics, bringing it back to the vision of the Founders who believed that representatives should meet for short periods of time annually to legislate. Here’s Buffett’s agenda:

“1. No Tenure/No Pension. A Congressman collects a salary while in office and receives no pay when they are out of office.

2. Congress (past, present & future) participates in Social Security. All funds in the Congressional retirement fund move to the Social Security system immediately. All future funds flow into the Social Security system, and Congress participates with the American people. It may not be used for any other purpose.

3. Congress can purchase their own retirement plan, just as all Americans do.

4. Congress will no longer vote themselves a pay raise. Congressional pay will rise by the lower of CPI or 3%.

5. Congress loses their current health care system and participates in the same health care system as the American people.

6. Congress must equally abide by all laws they impose on the American people.

7. All contracts with past and present Congressmen are void effective 1/1/12. The American people did not make this contract with Congressmen. Congressmen made all these contracts for themselves. Serving in Congress is an honor, not a career. The Founding Fathers envisioned citizen legislators, so ours should serve their term’s, then go home and back to work.”

Straightforward as this seems, no ground-swell support is seen anywhere. We grumble and complain, despise our professional politicians for the special conditions of their employment, health care, and their retirement benefits, but they snub us all, remaining detached from the constituents they are supposed to represent.

Moving from the national level to the local, one wonders why our local millionaires—and there are quite a few of them here—aren’t as outraged as Buffett or as forthcoming with suggestions to reform our local political bastions of power—bureaucracies without supervision. Some do get involved, but not enough.

RBD’s leadership, Sharon Brown, chairwoman of the commissioners and Fountain City Councilwoman, vice chairman Dennis Hisey who is El Paso County Commissioner, and Bernie Herpin who is CS Councilman, has refused to respond to the questions posed in writing on 1/12/12 and published in the CSBJ on 2/17/12.

Obviously RBD is not accountable to anyone. Its organizational chart is still a secret only these commissioners know but refuse to divulge to the public. And here we are, trying to lure businesses to our town, but they won’t be able to refurbish spaces or pull permits because the commissioners won’t let them know who they should approach. Maybe a contractor will whisper the secret to their ears (for a fee), maybe not.

Unlike the RBD, and for that matter MHS and CSU, the Fire Chief decided to put together a task force to find “Business/Broker Solutions for 2012.” Chief Brown and Fire Marshal Lacey are trying to be business-friendly, forward-looking. Two RBD representatives were at the first meeting—nice and conscientious individuals who care about the city but remain politically powerless.

It’s not that RBD employees are not wonderful professionals who want to do the right thing; it’s that their bosses are unresponsive to the public, careless at best and negligent at worst, snubbing the same public these employees are trying to serve.

Raphael Sassower is professor of philosophy at UCCS who is still waiting to hear back from RBD’s three commissioners. He can be reached at rsassower@gmail.com See previous articles at sassower.blogspot.com

“CSU should follow Memorial’s fate,” The Colorado Springs Business Journal, March 9 - 15, 2012, 21.

CSU SHOULD FOLLOW MEMORIAL’S FATE

Just as the recalcitrant Memorial’s CEO, Dr. McEvoy, thought his ideas were the only ones worth listening to and never expected his imperial visions will evaporate before his very eyes, so CSU’s CEO, Mr. Forte, may be dreaming that his empire is beyond reproach. Wake up and smell the roses!

With public scrutiny now finally at professional levels, as the city has enlisted expert lawyers to negotiate on its behalf the transfer of Memorial to UCH, it has become clear that selling the hospital is the right choice among many others that were available. We, as a city, can have our cake and eat it, too: enjoy the benefits of a first-class health care service (underwritten in part by the billionaire Anschutz) without liabilities and an incompetent leadership team and supervisory board.

If we were worried about what to do with Memorial (around $600 million enterprise), why aren’t we worried about what to do with CSU (around $1.1 billion enterprise)? The same incompetent board that supervises Memorial is still supervising CSU. Despite the recommendation to install an independent board, this monolith has got to go!

Just as Memorial was run by a provincial leadership that scared us into thinking increased health-care costs would ruin the hospital and leave us without proper care, so does CSU pretend that its leadership, and even ownership, can never be different from what it is.

Why not put CSU out to bids and see what happens? By now even our confused Council can figure out how to handle such an offering, with all the legal guidelines that have been set in place for MHS to solicit bidders. There are companies out there, from Xcel on one extreme of the private spectrum, to RISI on the other extreme of non-profit regional utilities, who might be interested.

Yes, we need to set a task-force and finesse the nuances of negotiations; yes, we need to have people with integrity serving on it for the right reason; and yes, we need to see that our future liabilities regarding pollution and any toxic waste associated with any of the power plants will be cared for by the new owners.

So, what’s holding us back? Is it a bureaucracy that fears losing its grip on wages and benefits, pensions and other perks? It can’t be that petty. Or is it? What is so special about a municipality that owns its utilities if rates go up while services decrease? What’s so special about CSU that warrants keeping it city-owned?

Perhaps it’s a lethal combination of pride, tradition, and inertia, lethal because it has no warrant, no rationale. Until we try to sell CSU we wouldn’t know if we can get a deal better than the one we currently have. Nothing ventured, nothing gained, as the saying goes. Our local rates are definitely higher than those offered by Xcel Energy in Denver and in Summit County, as local citizens who have second homes report. So, this argument doesn’t hold.

The big management questions about CSU haven’t been answered yet. Who oversees this huge organization? What is the competence of top management at CSU? Is its CEO qualified and up to the task (still waiting to see his resume)? Rumor has it that he won’t just retire, but has another job waiting for him (with whom?). Will an “independent advisory board” make any difference, as long as legally oversight responsibilities remain with Council?

There are other big operational questions that need to be answered as well. Why is CSU still using coal, an energy source that might be cheap up front but very expensive in terms of pollution and EPA guidelines that must be adhered to? Is the so-called Neumann solution for filtering after burning coal not backwards (more on that in a later column)?

Shouldn’t we worry about replacing coal with gas or biofuels and then not have to deal with this kind of pollution at all? Are we stuck using 20^th century equipment in the 21^st?

Likewise, one wonders if all the resources available to operators, like CSU, have been exhausted. Given the global economy (see my last column), has CSU consulted all potential solutions to providing energy for the future?

For example, regardless of alternative energy sources, have equipment efficiencies been considered? We have Sturman Industries up the pass in Woodland Park: can they help make the equipment 10-30% more efficient as they have done for major trucking companies?

Should we have one centralized source of energy with an expensive grid and potential for failure? This is where national security concerns (of sabotage) merge with the concerns of the Sierra Club (of ecological preservation).

Raphael Sassower is professor of philosophy at UCCS who is praying CSU doesn’t turn off service to his buildings. He can be reached at rsassower@gmail.com See previous articles at sassower.blogspot.com

 

“The global economy and local stress,” The Colorado Springs Business Journal, March 2 - 8, 2012, 21.

GLOBAL ECONOMY, LOCAL STRESS

There are those, like Thomas Friedman of the New York Times, who want us to get over our economic gripes about outsourcing, and realize that by the twenty-first century things are “Made in the World.”

Forget about where something is made, and get used to the fact that the global economy is here to stay: whoever provides the cheapest labor force or raw materials is chosen. Whoever responds to a call for proposals, architects from Germany or interior designers from Brazil, is competing with the entire world, regardless of the target location.

In the Digital Age, physical or geographical location means nothing: any set of ideas or designs or drawings can be digitally transported across oceans and mountain-ranges in seconds. The Internet has connected us not only socially, but also professionally and financially. Experts can bid from anywhere to perform tasks anywhere they are needed.

I met a physician in South Africa that was reading and interpreting MRIs and X-Rays for hospitals in the United States. Her services were rendered during the day (her time), while it was night-time here. Isn’t this efficient? Doesn’t it solve our fast-pace hunger for immediate responses?

There are others, like Joseph Stiglitz, winner of the Nobel Prize in Economics (2001), who is concerned about the optimistic view of globalization. For him, there is a fundamental asymmetry between the developed and developing countries, such that the kind of policies imposed by the former on the latter would cripple any potential benefits that could come from “the removal of barriers to free trade and the closer integration of national economies.” What is good for Germany may not be good for Egypt or even Greece (as we have recently seen).

National differences are easily observed in the laws countries enact, from tax codes to zoning and labor safety. Simply expecting the same rule of law across national borders is a folly: different cultures have different beliefs and ideals they enshrine in their laws.

It’s not that the Chinese refuse to abide by Western intellectual property laws; it’s that they have ancient traditions that find personal ownership of ideas quite perplexing. The idea that some can copyright an idea is foreign to them. And the Indians think of the legal system as an ongoing conversation whose interpretive flexibility would be dumbfounding to American lawyers.

When Adam Smith encouraged us to think in terms of the division of labor and added foreign trade as a source of national wealth (1776), he couldn’t have imagined current globalization trends. For him, trade was supposed to enrich all parties, rather than some at the expense of others. But as we look around us, we feel impoverished at the expense of Chinese and Indian ascendancy.

A befuddled President Obama was chastised by the late Steve Jobs about Apple’s labor practices. Jobs was clear in asserting that 20,000 overseas jobs (plus around 700,000 subcontractors in Asia and in Europe) “were not coming back.” Wake up, this is the real world, and not fantasy American labor-land (with about 43,000 Apple-related jobs)! But we want to make things here: we want factories to work three shifts a day, employing skilled labor at reasonable wages, the way it was a century ago.

Is the American dream of manufacturing over? The car industry is proving otherwise, with record profits at GM, Ford, and Chrysler, and added jobs from Michigan to Tennessee. Yes, two of the three got bailout money. But unlike the banks that got much more, this industry added jobs over time. While banks reduce their workforce to become more profitable, robotics on assembly lines still require human labor.

The sanctity of Jobs’ legacy should come under closer scrutiny when it comes to profiteering from cheap labor abroad while Americans are the main target consumers. Does Apple have a moral obligation to employ Americans rather than exploit Chinese workers at Foxconn? Should Apple care about the economic well-being of America? Should it sacrifice a lower profit-margin to sustain the health of the local economy?

This may sound xenophobic, even protectionist; it may sound contrary to classical economic principles of capitalism and even of communism, where the laborers of the world must unite. Instead, this is meant as an urgent reminder that the fruits of a global economy may turn out to be sour at the end.

Bud and Sam Walton would turn in their graves, unlike Jobs who didn’t care, if they knew that Wal-Mart employees can’t afford to buy the items sold there. Their efficient distribution genius wasn’t intended to increase joblessness in America and create a permanent unemployed class.

Capitalism’s dream was to make everyone more prosperous, not to make some richer at the expense of others. Can we revive the dream?

Raphael Sassower is professor of philosophy at UCCS. He can be reached at rsassower@gmail.com Previous articles can be found at sassower.blogspot.com

  

“Should the city be run like a business?,” The Colorado Springs Business Journal, February 24 – March 1, 2012, 17.

IS THE CITY A BUSINESS?

On Valentine’s Day, of all days, I went to a press briefing by the mayor. Listening to the gripes of some journalists—do you really want the minute by minute calendar of the mayor?—I was struck by one participant who admonished the mayor that “the city is not a business.”

It’s obvious that the city isn’t a business in the same sense that a dog isn’t your friend: the city can run like a business just the way you can consider a dog “man’s best friend”. But the reporter must have had something more profound on her mind.

If by business we mean an organization whose sole purpose is to maximize profits, as classical texts used to define it, then of course a city isn’t a business: it makes no profits as a civic entity, and therefore its purpose isn’t to maximize said profits.

What if we changed profit maximization with profit optimization or even sustainability? This would be relevant for businesses but still insufficient as an answer to our question. 

If by city we mean an organized group of people who self-legislate their social contract and agree on self-governance and the adoption of rules and regulations that include taxing authority, then of course this is not how businesses are structured or run.

Does it mean that cities are not meant to run efficiently like businesses? That’s silly, since efficiency is valued no matter the context. You can be efficient washing your dog without sacrificing being careful and kind; this means, for example, not wasting water or making sure to dry your dog before leaving the bathtub (rather than after water-marks mess up the entire house).

So, if businesses are supposed to be efficient with their resources, both human and material, why would that be bad for running cities? After all, the city budget is made of taxes and fees collected from the community, and it stands to reason that the community would want the city not to be wasteful.

Perhaps the issue is human resources. Do businesses treat employees differently from city governments? I doubt anyone has empirical evidence to definitively answer this question. But in principle, businesses and cities similarly invest in training their employees and therefore treat them well (so as to have low turnover which is costly).

A sense of family-like relation evolves in businesses and city administration alike, especially when employees work together for long periods of time. Labor laws—state and federal—apply in both organizations, so it’s not about that either.

Is it a question of treating the public differently? Do city employees always treat members of the public who pay their salaries worse than business employees who are paid indirectly by their customers? I doubt this is the case, especially as city employees are trained to treat citizens as customers (who are always right, even when they are not), just as in the business world.

The more we think about it, the more we may realize that what we are talking about is organizations and their internal culture. The culture of an organization may arise organically, growing along the growth of the organization, responding to external and internal pressures, figuring out the core mission and values of that organization.

Sometimes organizations get distracted when financial or natural crises appear; sometimes changes come about for no apparent reason. And then there are changes that force a reorientation, like an election of a new leader (CEO or mayor).

Some may like Mayor Bach, some may not; some think he’s too tall, some that he’s not tall enough; some voted for him, some voted for other candidates. The fact is, the majority voted him into office—for one term only, as he promised.

Some may like the strong mayor concept, some may not; the majority voted for it, so the city charter was changed.

Given majority rule in a democracy, the strong mayor is a reality, and so is Mayor Bach. We can choose to either put every obstacle imaginable in his way, or let him try to accomplish what he said he would: run the city like a business, bringing his business experience to bear on the administration of this city.

Some top city administrators have quit or retired; some were invited to leave; some are under investigation; some deserve their pensions for years of service (a socialist concept that is fading under the harsh realities of hyper-capitalism).

If the Bach experiment has a prayer, it’s that he’ll choose wisely the best candidates to fill positions in his administration. We can either watch from the sidelines or help him succeed. His success or failure, after all, is ours.

Raphael Sassower is professor of philosophy at UCCS who supported Richard Skorman for mayor. He can be reached at rsassower@gmail.com Previous articles can be found at sassower.blogspot.com

 

“Who’s in charge at the Regional Building Department?,” The Colorado Springs Business Journal, February 17 - 23, 2012, 21.

RBD: WHO’S IN CHARGE?

On January 12^th, these questions were e-mailed to Sharon L. Brown, the Chairwoman of the Board of Commissioners of the Pikes Peak Regional Building Department:

“1. What is the role of the RBD's board and why is it constituted in the way it is?

2. What is your role as the chair of that board?

3. What authority do you or your board have regarding policy and personnel (can you fire anyone?)?

4. What is the organizational chart of RBD and where can it be found?

5. What was the 2011 and is 2012 RBD's budget and where can it be found?

6. What specific decisions/goals have you set up for RBD for 2012?

7. What annual review process have you instituted for all RBD's personnel?

8. What complaints have you had to deal with regarding RBD or any of its personnel?

9. How have you changed RBD's culture, if at all, to make it business-friendly?

10. If developers feel treated unfairly in the application of the code or any part thereof, what appeal process is in place to give them a fair hearing or variance?”

None of these questions have been answered as we go to print, even though the Chairwoman asked for them in writing, rather than being interviewed. Now that they are public, would anyone please answer them?

Over the past fifteen years I have been involved in a few downtown developments, some fairly complex. The licensed contractors and sub-contractors, as part of their competitive bids, ensured me that they had a “good relation” with RBD and its inspectors. It’s almost a pre-requisite to be able to complete a project in this town. Should it be?

After the advancement of the European Enlightenment movement in the eighteenth century, nation-states came into being. Part of their success depended on their rule of law and its administration. By the nineteenth century, political philosophers and sociologists wrote about the virtue of bureaucracies. Yes, their virtues!

The main virtue is that the arbitrary rule of a despot or feudal lord was replaced with a bureaucrat who followed the rule of law and administered the duties of the position with fairness. Fairness is defined in terms of treating everyone equally, regardless of wealth or power.

For example, no matter if you are rich or poor, you must stand in line at the Department of Motor Vehicle and wait your turn. You are given the same quick eye exam, the same camera takes your picture, and you receive a driver’s license that is good for the same length of time. You pay the same fee. No, you can’t send your secretary to take care of this task.

Most of us resent bureaucracies for a variety of reasons. They are faceless monoliths whose members exert disproportionate power without being challenged. Paperwork gets lost, responses to inquiries take weeks, and when anything goes wrong, no one is responsible.

Franz Kafka was right. In a series of books, The Penal Colony (1919), The Trial (1925), and The Castle (1926), he dramatized encounters citizens have with bureaucracies. The faceless bureaucrat simply follows orders, as if decisions are always made elsewhere, and no one knows who is ultimately making them. Any reproach is dismissed as paranoia, and any problem is portrayed as the fault of the simple-minded, know-nothing citizen. Rules are being enforced arbitrarily, and no appeal is ever granted. Alone and confused, the citizen has no choice but to cave, grovel, bribe, or commit suicide. As we say: you can’t fight city hall.

So, the fair bureaucracy has become unfair. From equally protecting the rights of citizens, it has become a fearsome force of nature. Can capitalism reverse this transformation? Wealthy media owners have tried to do this for decades, holding the feet of powerful bureaucrats to the fire. But, unless you are Hearst or Murdoch, you don’t have the financial leverage to fight city hall. As dailies close or consolidate, they have become less aggressive in pursuing corruption or callous disregard to the plight of the individual.

Does capitalism have another weapon to fight bureaucracies? Wealthy citizens buy favor with bureaucrats rather than with bureaucracies, as the latest Supreme Court decision Citizens United v. Federal Election Commission (2010) is being played out in super PACS. Millions of dollars buy access to decision-makers: politicians who lead large bureaucracies all of a sudden court the favor of rich people. Would they become more responsive? Would they force their bureaucrats to be friendly and helpful, responsive and flexible? The jury is still out.

One still wonders who runs the RBD, the most important obstacle to any renovation or development in this region. Nothing has changed since the 1920s of Kafka, except that this bureaucracy uses English rather than German. Who is in charge there?  

Raphael Sassower is professor of philosophy at UCCS. He can be reached at rsassower@gmail.com Previous articles can be found at sassower.blogspot.com

“Many Valentines, one day,” The Colorado Springs Business Journal, February 10 - 16, 2012, 21.

LOVE $$$

You don’t have to be a cynic to admit that Valentine’s Day is a big business opportunity for retailers, florists, jewelers, and restaurants. Once New Year’s celebration is over, the shelves at most stores switch colors to red and pink.

After Christmas and Thanksgiving, Valentine’s Day is the third highest expenditure holiday, accounting for about $18 billion in sales. According to the Greeting Card Association, over 190 million greeting cards are sent each Valentine's Day; additional 15 million e-valentines were sent in 2010. Did Hallmark invent this holiday?

The first Valentine's Day cards were sent in England in the 18th century, while mass produced Valentines became available in the U.S. in the 1840s. In case you thought this holiday is limited to lovers, approximately 9 million people buy their pet something on this day to show their appreciation of their companionship, averaging around $5 per pet in 2011. Tells you something about who really warrants affection.

Is it mandatory to buy a gift on Valentine’s Day? Before you run out shopping this weekend, note that, according to American Express (polling 2,000 people), approximately 33% males and 20% females would prefer not to receive gifts on this day; a cranky 12% feel spending on Valentine's Day is "a waste of money."

Men generally spend twice as much as women on this day. 49% of men plan to buy flowers for their significant other, while 48% of women have no gift-giving intentions at all. What happened to equality among the sexes? Perhaps equal pay for equal work would help change these ratios.

While 44% of respondents said how flush they feel determines how much they spend, how much they like the person was a close second (39%). Length of the relationship is also an important factor (32%), and can dictate whether one spends at all. Most feel that dating an average of five months is suitable before exchanging gifts.

Some experts state that Valentine’s Day originated from St. Valentine, a Roman who was martyred for refusing to give up Christianity. He died on February 14, 269 A.D., the same day that had been devoted to love lotteries. Legend also says that St. Valentine left a farewell note for the jailer's daughter, who had befriended him, and signed it "From Your Valentine".

Others say that St. Valentine served as a priest at the temple during the reign of Emperor Claudius. Claudius then had Valentine jailed for defying him. In 496 A.D. Pope Gelasius set aside February 14 to honor St. Valentine. 

Still others claim that Valentine's Day started already in the time of the Roman Empire: February 14th was a holiday to honor Juno who was the queen of the Roman gods and goddesses, and the goddess of women and marriage. The following day, February 15th, began the feast of Lupercalia. On Lupercalia, a young man would draw the name of a young woman in a lottery and would then keep the woman as a sexual companion for the year. Pope Gelasius I was, understandably, less than thrilled with this custom. So he changed the lottery to have both young men and women draw the names of saints whom they would then emulate for the year. Instead of Lupercus, the patron of the feast became Valentine. For Roman men, the day continued to be an occasion to seek the affections of women, and it became a tradition to give out handwritten messages of admiration that included Valentine's name.

And finally, some suggest that under the rule of Emperor Claudius II Rome was involved in many bloody and unpopular campaigns. Claudius the Cruel was having a difficult time getting soldiers to join his military leagues, because they didn’t want to leave their lovers or families. As a result, Claudius cancelled all marriages and engagements in Rome. Saint Valentine was a priest during that time, and he and Saint Marius aided the Christian martyrs and secretly married couples. Because of this, Valentine was apprehended and dragged before the Prefect of Rome who condemned him to be beaten to death. He suffered martyrdom on the 14th day of February, 270 A.D.

Pick which version suits your taste, but what remains constant in all of them is the dedication of a day to love and lovers. While some celebrate their love daily, others have to be reminded that love is worthy of celebration. And since the measure of all things American is the mighty dollar, we must spend money to prove our love.

What if we don’t? Isn’t a kiss enough? Must it be a hand-written letter or can it be a downloadable e-message? It’s the thought that counts, and thankfully there are no emperors to put us to death anymore.

Raphael Sassower is professor of philosophy at UCCS. He can be reached at rsassower@gmail.com Previous articles can be found at sassower.blogspot.com

“Shouldn’t public servants face questioning?,” The Colorado Springs Business Journal, February 3 - 9, 2012, 21.

WHO DO PUBLIC SERVANTS SERVE?

The former chief of police didn’t want to talk to me some months ago, asking that Steve Cox, at the time the mayor’s chief of staff, would be present. I thought this would waste taxpayers’ money, and wrote about the police department’s budget without his input. His e-mails were friendly.

I asked to meet with the chief financial officer of the Fire Department, and when I met Leslie Hickey, Richard Brown (then interim and now Chief) was present, answering any and all questions. Even though the union president, Jeremy Kroto, wasn’t happy with my piece, suggesting that the numbers I got from Hickey and Brown were wrong, he was pleased that there was focus on the CSFD.

The CEO of Colorado Springs Utilities is “not available for an interview” according to David Grossman (1/10/12), one of the corporate communication staff. I asked why he was “unavailable” and about his compensation package and qualification, and received these numbers:

“Mr. Forte's annual salary of $276,750.03 has not changed since 2007. His 2010 short-term incentive was $31,411.13 and his long-term retirement incentive was $39,852.00. His 2011 short-term incentive was $34,455.38 and his long-term retirement incentive was $41,927.63. $50,000 has been budgeted for CEO incentive for 2012.”

I guess someone with a pre-assigned “incentive” doesn’t need to talk to the press or provide a resume. Given his latest shameless stand-off with the mayor about CSU’s line of credit, he is probably ready to retire (and he can definitely afford it).

By the time I contacted the Regional Building Department, the friendly but suspicious chairwoman of the Board of Commissioners, Sharon Brown (Fountain councilwoman) asked for written questions. When I sent her ten questions on 1/12/12, she called back a couple of days later worried about the “purpose” of my inquiry. As we go to print, I’m still waiting for answers to simple questions such as the organizational chart of RBD and its budget. Councilman Herpin who serves on the board has yet to respond to my e-mail of 1/10/12.

Maybe I’m completely off-base for asking public servants to explain how they are fulfilling their mandate. If this line of questioning warrants an apology, please accept mine right here from these pages.

On the other hand, if the CSBJ is to serve the business community, if its charge is to inform the public of anything that relates to business matters, and if the questioning focuses on monopolies (we can’t get electricity elsewhere), then how public officials operate is of paramount interest: who is in charge of licensing and permits; who is enforcing codes and fining businesses; who can we appeal to when bureaucrats play power games?

The fallacy of the digital age is that “it’s all there in the website”, as Councilwoman Jan Martin admonished me when I asked about her maneuvering the Memorial process (which didn’t work out once the public was more involved). If it is, it’s not easily found; if it’s not, as in the case of the RBD, then simply directing an inquirer to the website is Kafkaesque (senseless, disorienting, with menacing complexity).

The danger of the digital age is that in the name of accessibility, the promise of liberalizing or democratizing the community is actually being undermined. It may even serve to control information more tightly, since there are no other modes of communication.

Besides, as every businessperson knows from experience, numbers alone don’t tell much. They need to be contextualized and interpreted. If I have been guilty over the past few months of presenting numbers out of context it’s because their context was not readily explained on websites and power-point presentations, and when officers refuse to explain (either because it’s beneath them or because they don’t know, rather than because they have something to hide), then one must resort to printing numbers and waiting for a response.

We all deserve to know because this is what our Social Contract dictates: agencies levy taxes and fees on us so as to fund regulatory activities (RBD, City administration) or services (fire, police, and utilities). As citizens we implicitly agree to enter a Social Contract with other citizens and use agencies to execute our individual wills (majority rule) in a legitimate way: we self-legislate. This way of thinking goes back to ancient Athens and has been analyzed for two thousand years by political philosophers.

When our agents—civil servants—forget their complicity in the Social Contract perhaps journalists or gadflies, as Socrates liked to describe himself, need to remind them of their role. If they don’t like this, they can resign; it’s that simple.

I realize that writing this column will prevent me from ever doing another project here. It’s a fair price to pay.

Raphael Sassower is professor of philosophy at UCCS who completed a few downtown renovation projects. He can be reached at rsassower@gmail.com Previous articles can be found at sassower.blogspot.com